My partner and I went through the various studies, and also formulated a questionnaires for our unsuspecting, yet willing to particulate, hospital patients. What is caring? Good bedside manner? Good communication? Patient education? Answering the hospital call bell quickly? Keeping the family involved? Being a good listener?
While all those things are undoubtedly important, the top attributes of a caring professional included: an excellent skill set, proficiency, and knowledge.
Thankfully for a little dog named Bentley, he was tended to by a group extraordinarily caring professionals last Friday, and because of them, he is alive today.
Unable to walk. Bentley was carried into our adoption center late Friday afternoon. Dr. Phillips took one look at him, and immediately sprung into action by starting IV fluids, administering a Vitamin B shot, and checking vital signs. As Vet assistant Jess took his temperature, she started pulling maggots off of the thermometer; he had them internally, in wounds under matted hair, and in his eyes. Bentley's gums were pure white, and a blood draw showed his counts were so low that it was doubtful he would survive.
Animal Control was called, and Asssi staff continued to work on Bentley. Roanoke ACO Gibson arrived shortly, took control of legalities of the situation, and gave the go ahead for Bentley to be transferred immediately to Emergency Vet Services.
The car ride to EVS was scary; one of those driving with one hand on the wheel and the other on Bentley's heart, willing him to hang on.
We arrived at EVS, and the staff was ready, waiting, and amazed that he was still alive. Fortunately, our Angels of Assisi Vet Tech, Courtney, also works at EVS. She helped with Bentley when he first entered our clinic, and we followed her over to EVS.
Courtney was the one who had the skill set and knowledge to insert the catheter into his neck that ultimatley saved Bentley's life. Getting a catheter big enough to allow a blood transfusion is no easy task, especially in an animal as compromised as Bentley.
About one third of the way into his transfusion, Bentley sat up, then stood up, and he has been pretty self sufficient ever since. Officer Gibson was in to see him at EVS, and in again to see him after he was transferred back to Angels of Assisi on Saturday. Bentley has already benefited from some volunteer TLC, and we are hopeful that he has a very bright future.
This awesome little dog is a fighter, no doubt about it. We're thankful to the caring professionals, Dr. Phillips, Jess, Courtney, and ACO Gibson for using your skill sets, proficiency, and knowledge to save his life. Teamwork at it's best!